Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Any electronic fees from PayPal will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it.

There are certain situations where only partial refunds are granted.

Custom orders can be returned for a 40% refund.

Custom orders that are in progress can be cancelled and refunded 60% of total amount of purchase, the 40% deposit is non-refundable once the project is in progress.

We do not guarantee shipping dates. Due to the nature of the work we can only give an approximate date. Emergency Coffins for immediate use will always go to the front of the line.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at johnandphotina@amswoodshop.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at johnandphotina@amswoodshop.com and send your item to: AMS Wood Shop, 8923 Summit Ave, Blue Ash, Ohio 45242

To return your product, you should mail your product to:

AMS Wood Shop, 8923 Summit Ave, Blue Ash, Ohio 45242

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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